At this stage, all servers are back online and performing normally. We’ve confirmed the issue was likely hardware-related and are now monitoring closely alongside our datacenter partner to ensure it doesn’t return.
While we’re hopeful this is fully resolved, there’s a small chance it may reoccur once more within the next few days. We’ll continue keeping a close eye on it and post another update as soon as we’re confident it’s completely cleared up.
We keep regular offshore backups for all customers, and so we don't expect any data loss during these blips.
If you'd like your server to be transferred to a known stable location in the same location, please don't hesitate to contact our support.
